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| We believe
in, " Make a customer, not a sale " Customer
is our first priority and we always try to make him proud
for being a wise owner of the product. Ultimately the customer
drives the product and we give high preference for customer
service.
We have
well equipped service centre with trained technicians in our
corporate office and in all the dealer's showrooms. We have
customer support team to resolve all the service related queries.
Each complaint is handled in a systematic way starting from
recording the complaint ( Job card for each vehicle ), servicing,
overall inspection and final check up. A detailed record is
maintained to keep the history of each vehicle.
Test drive is given to the customer before delivering the
vehicle. And also we have 'standby vehicle facility'
for the customers who are delayed by the service. Every complaint
is studied thoroughly and rectified properly. |
| On site service |
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is provided for the customers to attend on road
complaints |
| Free service |
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There are four free services, service coupons are attached
to the ‘ User’s Manual ’ |
| Feedbacks |
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We also collect instant service feedbacks from the customer
for each service to give better service with every visit. We
maintain customer profiles to have detailed information about
our customers. |
| Educating the customer |
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As the concept of electric two wheelers is unique and totally
different from others, we need to educate and provide usage
and maintenance information about electric vehicles. We give
all the necessary information about usage of the vehicle |
| Rider’s Manual |
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This manual helps the user to get familiar with the vehicle.
All the instructions are given here to get best out of the vehicle |
| How to get maximum from Eko - Cosmic |
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The brochure which gives riding tips to get maximum performance
from the vehicle. |
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| For any query or information, contact - |
